Our structure, systems and procedures give us the ability to consistently meet service level targets set by our clients at a competitive fixed cost, whilst maintaining the customer service standards expected by our clients’ borrowers.
We are able to ensure conformity, efficiency and consistency at all stages of the remortgage process through high levels of training, supervision and audit. Our management information reporting system enables us to provide our clients with tailored reports to meet their individual needs, together with historical data and forecasts to assist in future planning for changes in volumes and capacity requirements.
We also offer a 24/7 online case tracking facility which enables the progress of each case to be tracked individually and incorporates ‘self-service’ management information reports.
Key features of our success include:
- A successful and efficient scalable processing capability combined with adoption of industry best practice
- A product which provides low cost, high volume solutions as well as integrated high value added advice services
- A stable, well trained and motivated core workforce, supported by high calibre legal and operational managers all of whom are trained in the latest systems and technology
We have over a decade of experience in handling volume remortgage conveyancing and separate representation services for a number of major lenders in the business finance, secured lending and social housing markets. We were among the first firms to deliver volume remortgage services to the lending sector in 1999 and we are one of the few original service providers remaining in this sector.
Due to the flexibility of our systems, structure and supply of staff across all our volume operations we are able to scale up the operation at very short notice.
Capacity management is one of our key strengths and we are experienced in dealing with fluctuating levels of instructions in a way in which our performance and customer service levels are maintained. Consistency of performance is critical to our clients in both these areas.
Our staff have obtained valuable expertise in assessing the needs of clients in this field. We remain committed to obtaining and processing volume work cost effectively and with exceptional levels of service delivery and we have made the investment in our staff, training, quality systems and procedures, and IT necessary to achieve this strategic business goal.
To discuss your remortgage and secured lending requirements please contact Joanne Morris, Property Partner.
e > firstname.lastname@example.org
t > 029 2039 1083