Our structure, systems and procedures give us the ability to consistently meet service level targets set by our clients at a competitive fixed cost, whilst maintaining the customer service standards expected by our clients’ borrowers.
We are able to ensure conformity, efficiency and consistency at all stages of the remortgage process through high levels of training, supervision and audit. Our management information reporting system enables us to provide our clients with tailored reports to meet their individual needs, together with historical data and forecasts to assist in future planning for changes in volumes and capacity requirements. We also offer a 24/7 on-line case tracking facility which enables the progress of each case to be tracked individually and incorporates 'self-service' management information reports.
Key features of our success include:
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Conclusion
Hugh James Involegal LLP has acquired considerable experience over many years in obtaining and processing volume work of high quality at competitive prices. Our staff have obtained valuable expertise in assessing the needs of clients in this field. We remain committed to obtaining and processing volume work cost effectively and with exceptional levels of service delivery and we have made the investment in our staff, training, quality systems and procedures as well as the IT solutions necessary to achieve this strategic business goal.
Lender services info line 029 2039 1114
To discuss your remortgage and secured lending requirements please contact Joanne Morris, Property Partner. e > joanne.morris@involegal.com t > 029 2039 1083
Property Partner
t > 029 2039 1083 e > joanne.morris@involegal.com
Existing customers can track your case progress by clicking the link below:
TRACK MY CASE
Involegal is a trading name of Hugh James Involegal LLP which is authorised by the Solicitors Regulation Authority (SRA number 549676).
Hugh James Involegal LLP is a limited liability partnership registered in England and Wales OC352877.
A list of members is available for inspection at the registered office.
The firm is responsible for complying with the solicitors code of conduct – see these online at http://www.sra.org.uk/solicitors/code-of-conduct.page